Battersea Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Battersea Carpet Cleaners provides professional carpet and related cleaning services to residential and commercial customers. By making a booking, accessing our services or allowing our operatives to enter your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Battersea Carpet Cleaners providing the services described in these Terms and Conditions.
Customer means the individual, business or organisation requesting or receiving services from the Company.
Premises means the property, building or area where the services are to be carried out.
Services means carpet, upholstery, rug, hard floor and related cleaning or ancillary services provided by the Company, as agreed at the time of booking.
Operative means any employee, contractor or representative of the Company carrying out the Services.
Agreement means the contract between the Company and the Customer comprising these Terms and Conditions and any confirmed booking details.
2. Scope of Services
The Company will provide the Services as described at the time of booking and recorded in the booking confirmation. Services may include, but are not limited to, carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, deodorising, and related tasks.
The exact scope of work, including the number of rooms, items, areas, and any additional services, will be confirmed prior to commencement where possible. Any services requested by the Customer on the day that fall outside the original scope will be subject to additional charges and only carried out where time and resources allow.
The Company does not guarantee that all stains, marks or odours can be removed. Results depend on factors such as fibre type, age and nature of staining, previous cleaning attempts, and overall condition of the item or area.
3. Booking Process
A booking may be made by the Customer via the Company’s accepted booking channels. The Customer will be asked to provide accurate details of the Premises, items to be cleaned, approximate sizes, access arrangements, and any particular requirements. The Customer is responsible for the accuracy of this information.
Following an enquiry, the Company may provide a quotation based on the information supplied. Quotations are indicative and subject to revision upon inspection by the Operative on arrival at the Premises. Any changes in price will be discussed with the Customer before work proceeds.
A booking is only considered confirmed when the Company has accepted the booking and issued a confirmation, which may include the date, time window, approximate duration, and price estimate. The Company reserves the right to refuse a booking at its discretion.
4. Access to Premises and Customer Obligations
The Customer must ensure safe and reasonable access to the Premises at the agreed time. This includes arranging for keys, parking permissions, entry codes and relevant contact details. Any parking charges or congestion charges reasonably incurred in providing the Services may be payable by the Customer.
The Customer must ensure that the Premises are in a condition suitable for the Services to be carried out. This includes removing small items, breakables and personal belongings from the areas to be cleaned where reasonably possible. The Company is not responsible for any delay or inability to complete work arising from obstacles, excessive clutter or unsafe conditions.
If the Operative considers that the Premises pose a health or safety risk, including but not limited to infestation, hazardous materials or aggressive behaviour from persons or animals on the Premises, the Company may refuse to carry out or continue the Services. In such cases, a call-out or cancellation charge may apply.
5. Pricing and Quotations
All prices are stated in pounds sterling and are usually quoted inclusive of labour, equipment and standard cleaning materials, unless otherwise specified. Additional charges may apply for specialist treatments, heavily soiled areas, or larger than standard room sizes.
Any quotation provided before the visit is based on the information supplied by the Customer and assumes normal conditions. The Company reserves the right to adjust the price to reflect the actual work required after inspection on arrival. The Customer will be informed of any change, and work will proceed only with the Customer’s consent.
Where services are provided on a recurring or contract basis, the Company may review and adjust prices from time to time, providing reasonable notice to the Customer.
6. Payments
Payment terms will be stated at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit.
The Company may accept various forms of payment, such as card payments or bank transfers, as specified at the time of booking. Cash may not always be accepted. The Customer is responsible for ensuring that full payment is made in the manner requested by the Company.
For commercial or account customers, alternative payment terms may be agreed in writing. If payment is not received by the agreed due date, the Company may charge interest on the overdue amount and may suspend or cancel further Services until payment is received.
The Customer is not entitled to withhold payment by way of set-off or counterclaim unless such set-off or counterclaim has been agreed in writing by the Company.
7. Deposits
The Company may require a deposit to secure a booking, particularly for larger jobs or at peak times. The amount and due date of any deposit will be confirmed at the time of booking.
Deposits will usually be deducted from the final invoice for the Services. In the event of late cancellation or non-attendance by the Customer, the deposit may be retained in whole or in part in accordance with the cancellation policy set out in these Terms and Conditions.
8. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. Unless otherwise stated at the time of booking, the following will usually apply.
If the Customer cancels or reschedules more than 48 hours before the scheduled start time, any deposit paid may be transferred to a new booking date or refunded at the Company’s discretion.
If the Customer cancels or reschedules within 24 to 48 hours of the scheduled start time, the Company may retain part or all of any deposit or charge a cancellation fee to cover costs incurred.
If the Customer cancels on the day of the booking, fails to provide access, or is not present where required to provide access, the Company may treat this as a late cancellation and charge up to the full quoted amount or retain the full deposit, at its discretion.
The Company will use reasonable endeavours to attend bookings at the agreed time but reserves the right to cancel or reschedule where necessary due to circumstances beyond its reasonable control, including severe weather, transport disruption, illness, equipment failure or other operational issues. In such cases, any deposits paid may be transferred to a new booking or refunded.
9. Customer Satisfaction and Complaints
The Company aims to provide Services to a professional standard. If the Customer is dissatisfied with any aspect of the work, the Customer must notify the Company as soon as possible, and in any event within 48 hours of completion of the Services.
Upon receiving a complaint, the Company may request photographs, further information or, where appropriate, arrange a revisit to inspect and, if reasonably practicable, rectify the issue. Revisit availability will depend on operative schedules and may be offered within a reasonable time frame.
The Company is not obliged to offer a refund or free revisit where the issue arises from factors beyond its control, including but not limited to pre-existing damage, wear and tear, weak or unstable fabrics or materials, re-soiling after the visit, or where the Customer has failed to follow any aftercare guidance provided.
10. Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. However, the Customer acknowledges that there are inherent risks associated with cleaning processes, particularly on older, worn or delicate materials.
The Company will not be liable for any pre-existing damage, including shading, discolouration, loose joins, fraying, shrinkage or weakened fibres that become apparent during or after cleaning. The Customer is responsible for informing the Company of any known defects, previous damage, or manufacturer’s care instructions prior to commencement.
Where the Company is found liable for damage caused by negligence or breach of contract, such liability will be limited to the reasonable cost of repair or cleaning of the specific item or area affected, or where appropriate, the current value of that item, taking into account age, condition and fair wear and tear. The Company’s total liability in respect of any claim will not exceed the total fees paid by the Customer for the Services in question.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity, arising from the provision or non-provision of the Services.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, or for any other liability that cannot be lawfully limited or excluded.
11. Customer Property and Personal Items
The Customer is responsible for securing or removing valuable, fragile or sentimental items from areas where the Services will be carried out. The Company will take reasonable care but will not be held liable for loss of or damage to such items which have not been removed or secured.
The Customer should ensure that all children and pets are kept away from equipment, chemicals and work areas for the duration of the Services and for any recommended period afterwards. The Company is not responsible for any injury or damage arising where this obligation has not been followed.
12. Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations. This includes responsible use of water, chemicals and cleaning solutions, and appropriate disposal of any waste that the Company removes from the Premises.
Unless expressly agreed as part of the Services, the Company does not undertake general rubbish removal, hazardous waste disposal, or the disposal of items such as furniture, electrical goods, building waste or similar materials. If such items are encountered, the Operative may request that the Customer arranges separate removal or, if necessary, decline to proceed with the work until the area is clear.
The Customer must not request, and the Operative must not agree to, any method of waste disposal that would breach local environmental or waste regulations. The Company reserves the right to refuse any request that is unsafe, unlawful or environmentally unsound.
13. Health and Safety
The Company operates in accordance with relevant health and safety requirements. Operatives will use appropriate equipment and cleaning products, and may place warning signs or temporary barriers where required.
The Customer must not walk on wet surfaces or interfere with equipment and must follow any safety instructions given by the Operative. The Company is not responsible for accidents or injuries arising where safety guidance has not been followed.
14. Force Majeure
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, industrial disputes, acts of government or public authorities, or failure of public utilities or transport networks.
15. Privacy and Data Protection
The Company may collect and process personal data from the Customer, including contact details, address information and details necessary for payment and service delivery. Such data will be used only for the purpose of managing bookings, providing Services, handling enquiries and complying with legal obligations.
The Company will take reasonable steps to safeguard personal data and will not sell or disclose such data to third parties except where necessary for service delivery, payment processing or legal compliance.
16. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Customer and will apply to new bookings made after that date.
The Terms and Conditions in force at the time of your booking will apply to that booking, unless a change is required by law or regulatory authority.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
19. Entire Agreement
These Terms and Conditions, together with any written booking confirmation or written variation agreed between the Company and the Customer, constitute the entire Agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
