Battersea Carpet Cleaners Privacy Policy
This Privacy Policy explains how Battersea Carpet Cleaners collects, uses, stores, and protects personal data relating to individuals who use our carpet and upholstery cleaning services in the Battersea and surrounding area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Battersea Carpet Cleaners customers and prospective customers within our service area, including individuals who contact us to request quotations, make bookings, or ask questions about our services. It also applies to individuals who interact with us through our website, written correspondence, or in person for the purposes of arranging or receiving our services.
Who we are and data controller responsibility
Battersea Carpet Cleaners is the provider of professional carpet and upholstery cleaning services in the Battersea area. For the purposes of data protection legislation, we act as the data controller in relation to the personal data that we collect and use about our customers and prospective customers. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is compliant with applicable law.
Personal data we collect
We collect and process different types of personal data in the course of operating our business and providing our services. The categories of data we may collect include:
Identification and contact details, such as your name, address, and any other contact information you choose to provide to enable us to communicate with you and deliver our services to the correct location.
Booking and service information, such as details of the property where the work will be carried out, preferred dates and times for appointments, type of cleaning service requested, and any special instructions relevant to the job.
Communication records, including information you provide when you contact us by telephone, via our website contact form, or in writing, as well as notes of conversations related to bookings, quotations, and customer support.
Payment and transaction details, such as information relating to the method of payment and confirmation of amounts paid. We do not store full card details if electronic payments are processed through a third-party payment provider.
Technical and usage data, where applicable, including basic information collected when you visit our website, such as your device type and general interaction with pages and forms, to help us operate and improve our online presence.
How we collect your data
We collect personal data directly from you when you contact us to request a quotation, ask about our services, make or amend a booking, or provide feedback. This may be done through our website forms, by telephone, or through written correspondence. We may also collect data when we carry out services at your property, for example when recording details of the work completed and any follow-up arrangements that are required.
In some cases, personal data may be provided to us by a third party acting on your behalf, such as a property manager or landlord arranging cleaning services for you as a tenant or occupant. Where this occurs, we expect the third party to have obtained your permission or to have another lawful basis for sharing your information with us.
Lawful bases for processing your data
We process your personal data under one or more of the following lawful bases, as permitted by the UK General Data Protection Regulation:
Contract. We process your data where it is necessary to take steps at your request before entering into a contract or to perform a contract for cleaning services to which you are a party. This includes handling bookings, providing quotes, and carrying out the cleaning work you have requested.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with customers, improving our services, administering and protecting our business, and keeping appropriate business records.
Legal obligation. We process personal data where this is necessary to comply with legal obligations, for example to meet tax, accounting, or regulatory requirements.
Consent. In limited circumstances, we may rely on your consent, such as where we wish to send you certain types of marketing communications that are not covered by legitimate interests. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How we use your personal data
We use your personal data for the following purposes:
To provide carpet and upholstery cleaning services, including confirming and managing bookings, arriving at the correct address, carrying out cleaning tasks, and handling any follow-up visits or related services.
To communicate with you about your enquiry or booking, respond to questions, send reminders related to appointments, and notify you about any changes to our services that may affect you.
To manage our business operations, such as maintaining internal records of work performed, handling payments and invoicing, and managing customer accounts.
To improve and develop our services, including reviewing feedback, analysing patterns in bookings or enquiries, and enhancing our website and customer processes.
To comply with legal and regulatory obligations, respond to requests from authorities where required, and protect our rights, property, and safety or that of our staff, customers, or others.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary and in accordance with data protection law. These third parties act either as independent controllers or as processors acting on our behalf.
Service providers acting as processors may include providers of information technology, website hosting, customer management systems, and payment processing services. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes we specify, and they are required to implement appropriate security measures.
We may also share personal data with professional advisers such as accountants, where this is necessary for compliance and business management, and with public authorities where required by law or in response to valid legal processes.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The length of time we retain data may vary depending on the type of data and the context in which it was provided.
Information related to bookings and services provided is generally retained for a period that allows us to manage repeat services, respond to any questions or complaints, and meet tax and accounting obligations. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
International transfers
Where we use third-party service providers that are based outside the United Kingdom or the European Economic Area, or that store data in such locations, we take steps to ensure that your personal data is afforded an adequate level of protection. This may include relying on adequacy regulations or putting in place appropriate safeguards, such as standard contractual clauses recognised by data protection law.
Data security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and processors who have a genuine business need to know it, and ensuring that they are subject to confidentiality obligations.
While we use reasonable efforts to protect your personal data, no method of transmission or storage is completely secure. You are encouraged to take care when providing personal information and to contact us if you believe your data may have been compromised.
Your data protection rights
Under data protection law, you have certain rights in relation to the personal data we hold about you. These rights may be subject to limitations and conditions, and we will explain these if you choose to exercise any of them. Your rights include:
The right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how we use it.
The right to rectification. You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.
The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
The right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will no longer process your data unless we demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims.
The right to data portability. In certain circumstances, you may request that we transfer personal data you have provided to us to you or to another organisation in a structured, commonly used, and machine-readable format.
You also have the right to withdraw consent where we rely on consent as the lawful basis for processing your personal data. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any significant changes will be explained in a revised version of this Privacy Policy, and the updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
